RCom Unified Communications Hosted PBX Instances

100.00% uptime
Feb 2024 · 100.00%Mar · 100.00%Apr · 100.00%
Feb 2024100.00% uptime
Mar 2024100.00% uptime
Apr 2024100.00% uptime

RVoice Telecom Service

100.00% uptime

Emergency / 911 Call Routing

100.00% uptime
Feb 2024 · 100.00%Mar · 100.00%Apr · 100.00%
Feb 2024100.00% uptime
Mar 2024100.00% uptime
Apr 2024100.00% uptime

International Calling

100.00% uptime
Feb 2024 · 100.00%Mar · 100.00%Apr · 100.00%
Feb 2024100.00% uptime
Mar 2024100.00% uptime
Apr 2024100.00% uptime

Origination (Inbound) Calling

100.00% uptime
Feb 2024 · 100.00%Mar · 100.00%Apr · 100.00%
Feb 2024100.00% uptime
Mar 2024100.00% uptime
Apr 2024100.00% uptime

Termination (Outbound) Calling

100.00% uptime
Feb 2024 · 100.00%Mar · 100.00%Apr · 100.00%
Feb 2024100.00% uptime
Mar 2024100.00% uptime
Apr 2024100.00% uptime

Toll-Free Origination (Inbound) Calling

100.00% uptime
Feb 2024 · 100.00%Mar · 100.00%Apr · 100.00%
Feb 2024100.00% uptime
Mar 2024100.00% uptime
Apr 2024100.00% uptime

RFax Electronic Fax Services

100.00% uptime
Feb 2024 · 100.00%Mar · 100.00%Apr · 100.00%
Feb 2024100.00% uptime
Mar 2024100.00% uptime
Apr 2024100.00% uptime

Notice history

Apr 2024

No notices reported this month

Mar 2024

Faxing Services (Inbound & Outbound) Delayed
  • Resolved
    Resolved

    This incident has been resolved. Please contact us via the Rival5 Support Center if there are further questions or concerns regarding this incident.

  • Monitoring
    Monitoring

    Hello, we have been advised that a fix has been implemented and queued taxes are beginning to be delivered inbound/outbound successfully once again. We will continue monitoring and follow updates as we receive them.

    This will be the last update for this incident if the issue does not reappear and will be resolved silently without sending out emails updates.

    Should you have further issues, please contact out support team with fax transaction details and examples such as sending number, number sent to, and time.

    Thank you!

  • Identified
    Identified

    Hello, we have received an incident notice from our faxing partner acknowledging reports of impairments to all faxing services (inbound and outbound), causing messages and transmissions to be delayed. We are in contact with support and engineering teams at this vendor to provide an ETA and will be monitoring the incident status.

    If you have any questions or concerns in the meantime, please reach out to our support team by visiting https://support.rival5.com. We will keep this status page incident updated with further notes as they become available.

Feb 2024

RCom PBX & Core Infrastructure Maintenance
  • Completed
    February 25, 2024 at 4:00:00 PM
    Completed
    February 25, 2024 at 4:00:00 PM
    Maintenance has completed successfully
  • Update
    February 25, 2024 at 2:03:48 PM
    In progress
    February 25, 2024 at 2:03:48 PM

    We have completed the billing updates on identified customer PBX instances and aggregation hosts where necessary. Maintenance was not performed on all customer PBX instances during this maintenance window due to some internal issues identified within our virtualization platform that hindered our team's automated workflows and backup <-> rollback procedure.

    We will schedule future maintenance on the remaining systems in the coming weeks.

  • In progress
    February 25, 2024 at 11:00:01 AM
    In progress
    February 25, 2024 at 11:00:01 AM
    Maintenance is now in progress
  • Planned
    February 25, 2024 at 11:00:00 AM
    Planned
    February 25, 2024 at 11:00:00 AM

    Rival5 will be staging and completing software upgrades across our core PBX infrastructure on Sunday, February 25, 2024 beginning at 05:00 AM Central Time, through Sunday, February 25, 2024 at 10:00 AM Central Time. This maintenance window will be used to update system infrastructure, core computing systems, and PBX software across our platforms. An identified bug in our internal reporting and processing workflows has caused some billing inconsistencies with totaling extension counts in some areas. This has been fixed with intermediate builds within respective software branches and will be wrapped up within this maintenance window.

    A "rolling update" approach will be utilized to minimize the prolonged impact on customer instances and call operations during this time. During this maintenance window, there will be a brief period of downtime where devices and endpoints will unregister from our networks until our services are again available. We will do our best to mitigate any call drops and adverse effects to operations while performing this maintenance. We will view and consider live system activity before this downtime takes place.

    We expect no widespread impact on overall network health and service stability, but we will monitor and test our work every step of the way.  If your organization's operations conflict with this scheduled timeframe, we may contact you directly with an alternate individual maintenance window.

    Don't hesitate to get in touch with us using our Rival5 Support Center for any questions about this maintenance notification or should you experience any adverse consequences after this maintenance is completed.

Status Page on New Platform
  • Resolved
    Update

    Previous incidents from our former status page are unable to be exported cleanly from the prior provider. Rival5 maintains a historical log of past incidents and can forward along notes and postmortem details on request, but will not be displayed on this status page as historical data or notices.

    Moving forward, all maintenance updates, service impairments, or outage notifications will take place on this new status page.

  • Resolved
    Resolved

    Hello, to serve our customers and service subscribers better, we moved our public-facing status page and service overview to a new platform on 02/08/24. We have partnered with Instatus, Inc to host our status page separately from our infrastructure and core systems.

    By design, our status page is hosted on a separate DNS registrar and nameservers away from our normal infrastructure and public-facing domains and IP architecture (rival5.com and rival5.net). In the event of any large or all-encompassing DNS failures or outages with our main providers, the status page should remain accessible, barring any issues with the secondary provider.

    Subscribers to our previous status page on this same domain have been exported from their previous home, reimported into the new system, and automatically subscribed to all components and services. Anyone in your organization can subscribe to our status page for incident updates, maintenance notices, etc.

    Should you have questions or concerns, please get in touch with our Rival5 Support Center at https://support.rival5.com.

Feb 2024 to Apr 2024