Rival5 - Intermittent Rival5 Instance Outages – Incident details

Rival5 engineering and networking teams have identified a storage latency issue causing an unreliable connection to our storage network infrastructure within our primary data center beginning this morning, 05/27/25, at 10:31 AM. This incident is backdated. Another latency event occurred at 11:04 AM. This storage latency exhibits instance unavailability for some customers' devices, apps, and other endpoints to connect reliably and remain connected to our infrastructure.

Rival5 has engaged storage and network resources within our private cloud provider's organization for assistance in troubleshooting and rectifying the issue.

Rival5 will continue updating and working with customers that have submitted a ticket reporting issues this morning, but this incident will serve as a overarching communication path for updates for those customers that have yet to open a support ticket.

If you have any questions or concerns, please reach out to our support team at https://support.rival5.com.