Rival5 - Notice history

We have resolved the issues with the affected virtualization node within our network that the affected customers instances are housed on. These customers have submitted tickets with our team and will be updated accordingly in the respective channels.

Thank you for your patience and understanding.

Hello, Rival5 is pleased to report that our faxing partner has announced their outage has concluded. Rival5 has verified portal access restoration and Fax ATA connectivity. Our faxing partner has reported that inbound faxes are processing, but due to a build-up of queued messages, there may be a delay in delivery. We appreciate your extreme patience as faxes are processed and work is completed to clear this backlog. The faxing partner reports their incident as resolved.

We are issuing a late-night update on the ongoing service interruption impacting our RFax faxing services.

Our team is actively monitoring the status updates we are receiving from our third-party faxing partner as they continue to work through their incident.

We understand the critical nature of faxing services. At this hour, based on the information available regarding their progress, we are hopeful that services will be fully restored and operational by the start of business tomorrow morning. We appreciate your continued patience and will provide the next comprehensive update first thing in the morning.

Rival5 continues to monitor our faxing partner's progress on this outage and all of their pertinent and appropriate teams remain actively engaged. Users may experience timeouts or unresponsive pages when attempting to access the fax portal. Fax-to-email sending and receiving continue to function normally, and any inbound or outbound faxes will become available in the portal once availability is restored.

Affected hosts and systems comprising our infrastructure have been re-initalized within our core virtualization platform and service availability should be restoring. As of this notification at 11:35, all affected instances are now back in service and have returned to normal device registration levels.