Rival5 - Chicago Core Router Maintenance – Maintenance details

All systems operational

Chicago Core Router Maintenance

Completed
Scheduled for September 16, 2022 at 4:00:00 AM – 4:00:00 AM

Affects

RCom Unified Communications Hosted PBX Instances

Under maintenance from 4:00 AM to 4:00 AM

RVoice Telecom Service

Under maintenance from 4:00 AM to 4:00 AM

Emergency / 911 Call Routing

Under maintenance from 4:00 AM to 4:00 AM

International Calling

Under maintenance from 4:00 AM to 4:00 AM

Origination (Inbound) Calling

Under maintenance from 4:00 AM to 4:00 AM

Termination (Outbound) Calling

Under maintenance from 4:00 AM to 4:00 AM

Updates
  • Completed
    September 16, 2022 at 4:00:00 AM
    Completed
    September 16, 2022 at 4:00:00 AM

    Hello, high-priority maintenance has been scheduled in our Chicago data center for this Thursday beginning at 23:00 US/Central (GMT-5:00) to replace a partially failed blade in one of our two core routers.

    During the corresponding window, intermittent network connectivity issues may take place to/from our Chicago-based infrastructure to your endpoints and end-user devices as failovers and network re-convergence takes place.

    While the maintenance window has been set for 2 hours, we expect the replacement process will take less than 1 hour to complete. Our engineering teams will be monitoring network stability and progress throughout the window.

    Should you experience any connectivity issues after this maintenance takes place, please reach out to our support team by emailing support@rival5.com, or by visiting the Rival5 Support Center at https://support.rival5.com.