Hello, Rival5 will be staging and completing software upgrades across our core PBX infrastructure on Sunday, October 23, 2022 beginning at 05:00 AM Central Time, through Sunday, October 23, 2022 at 10:00 AM Central Time. This maintenance window will also be used to update system infrastructure and core computing systems as updates are being staged and instances moved around our platforms.
A "rolling update" approach will be utilized to minimize the prolonged impact to customer instances and call operations during this time. During this maintenance window, there will be a brief period of downtime where devices and endpoints will unregister from our networks until our services are again available. We will do our best to mitigate any call-drops and adverse effects to operations while performing this maintenance and will view and take into account live system activity before this downtime taking place.
We expect no widespread impact to overall network health and service stability, but will be monitoring and testing our work every step of the way. If your organization's operations conflict with this scheduled timeframe, you may be contacted by us directly with an alternate individual maintenance window.
Please contact us using the Rival5 Support Center for any questions about this maintenance notification, or should you experience any adverse consequences after this maintenance is completed.
